Cancellation and Refund Policy
Cancellation Policy:
At Asian Bags, we understand that sometimes plans change. If you wish to cancel your order, please contact our customer service team as soon as possible. Orders can only be canceled before they have been processed for shipping. Once your order has been shipped, it cannot be canceled.
Refund Policy:
We strive to provide high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase from Asian Bags, we offer a straightforward refund policy.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will gladly replace the item or issue a refund, depending on your preference. To process your refund or replacement, we may require photos of the damaged or defective item.
- Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost. If the correct item is unavailable, we will issue a refund for the incorrect item.
- Change of Mind: If you change your mind about a purchase and would like to return it, you may do so within 30 days of receiving your order. The item must be unused, in its original packaging, and in resalable condition. Please note that return shipping costs will be the responsibility of the customer. Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, excluding any shipping charges.
How to Request a Refund:
To request a refund or initiate a return, please contact our customer service team at +91 7003508668. Please provide your order number and the reason for the return or refund request. Our team will guide you through the process and ensure that your request is handled promptly and efficiently.
Exceptions:
Please note that certain items may be non-refundable or subject to specific return conditions. These exceptions may include personalized items, clearance or sale items, and items marked as final sale. Any exceptions to our standard refund policy will be clearly stated on the product page.
Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Asian Bags is enjoyable and hassle-free.
Last Updated: 01/03/24